Pressure on staff is growing but positivity remains concludes NHS Staff Survey 2014

NHS staff are experiencing increasing pressure but remain positive about the work they do and the standard of service they provide, according to the results of the 2014 NHS Staff Survey published by NHS England today (24 February).

A total of 255,000 NHS staff members took part in the confidential survey which considered 29 key measures and indicators.

Some of the key findings of the survey include: (i) two thirds (67 per cent) of staff said they thought patient care was the top priority for their organisation; (ii) three quarters of staff reported that patient experience measures are collected in their organisation and 50 per cent said such feedback is used to improve patient care; (iii) two thirds (68 per cent) of staff feel able to contribute to improvements; and (iv) two thirds (68 per cent) of staff would feel safe to raise concerns.

“This national survey is a great tool to listen to NHS staff – one of the most dedicated staff groups in the country – and translate their views into tangible improvements to work environments”, said Neil Churchill, Director of Patient experience at NHS England. “This is vital because we know that better staff experience means better care for patients.

“However, the national averages mask striking differences in staff experience between different hospitals and other NHS employers. It is vital that NHS organisations take ownership of their data and act on the results – all feedback becomes positive when it is used as a tool for improvement.”

NHS England has advised that the results of the NHS Staff Survey should be used in conjunction with the Staff Friends and Family Test to keep up-to-date records of staff attitudes and views.

More information is available on the NHS England website.

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