CQC wants public to share experiences of Barnsley Hospital NHS Foundation Trust

Members of the public are being asked their opinion of the services provided by Barnsley Hospital NHS Foundation Trust prior to the Trust being inspected by the Care Quality Commission (CQC) on 14 July 2015.

The opinions are to help CQC inspectors decide what to look at when they undertake their inspection.

“The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care”, said England’s Chief Inspector of Hospitals, Professor Sir Mike Richards. “We know there is too much variation in quality – these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.

Of course we will be talking to doctors and nurses, hospital managers and patients in the hospital. But it is vital that we also hear the views of the people who have had care at any of the hospitals run by the trust, or anyone else who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.

“This is your opportunity to tell me and my team what you think, and make a difference to NHS services in the local area.”

In addition to the areas to be inspected identified by the public, Sir Mike’s inspection team will look in detail at key service areas: A&E; medical care; surgery; intensive and critical care; maternity; paediatrics/children’s care; end of life care; and outpatients.

When the inspection is completed the CQC will publish a full report of the findings (scheduled for later in the year).

Details of when the listening events are taking place are on the CQC website.



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NHS Trust placed into special measures having “not given sufficient priority to safety”

Whipps Cross University Hospital in east London, part of Barts Health NHS Trust, has been placed into special measures after services were rated as inadequate by the Care Quality Commission (CQC).

An inspection team led by England’s Chief Inspector of Hospitals Sir Mike Richards found a culture of bullying and harassment, low staff morale, and too few doctors and nurses to ensure good standards of patient care after spending six days at the hospital in November 2014.

Inspectors also rated urgent and emergency services, medical care, surgery, end of life care, outpatients and services for children and young people as inadequate.

In all, the inspection team identified 15 key areas where the trust must make improvements. These include: (i) safety and effectiveness must be a priority in all core services; (ii) there must be appropriate levels and skills mix of staffing to meet the needs of all patients; (iii) bank and agency staff must be given full inductions to ensure they can access policies, be aware of practices and provide care and treatment in the areas they are required to work in; (iv) patients must be able to leave hospital when they are well enough; and (v) accurate records must be available for patients attending outpatient appointments.

“Our inspection of Whipps Cross University Hospital has highlighted a number of serious concerns surrounding poor leadership, a culture of bullying, and low staffing which has led to risks to patient safety”, said Sir Mike Richards.

“Barts Health NHS Trust has not given sufficient priority to safety. We found frequent staff shortages and a reliance on agency and locum staff that increased the risk to patients. The trust must get a grip on what is happening here and on the low staff morale.

“We have recently inspected two of the trust’s other hospitals and I will have more to say when we report on our findings from those inspections. In the meantime I will continue to monitor how Barts Health NHS Trust manages to deal with these longstanding issues. We will return in due course to check that the trust has made the immediate improvements we require.”

A full report of the inspection has been published today on the CQC website.


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CQC places GP practice into special measures over safety and leadership failings

Deanhill Surgery, a GP practice in south west London, has been placed into special measures following an inspection by the Care Quality Commission (CQC).

As part of CQC’s new programme of inspections, a specialist team rated the Surgery as being inadequate in terms of safety, effectiveness, and leadership. However, the Surgery was described as being caring.

The CQC identified five areas for improvement, including: (i) the need for appropriate systems, governance and leadership to monitor the quality of the service being provided; (ii) greater disclosure and barring checks for all staff; (iii) better training in child protection and safeguarding vulnerable adults; (iv) the practice ensuring that it maintains appropriate standards of cleanliness and hygiene; and (v) all clinical and administrative staff being properly trained, supervised and appraised.

“It is important that all the people who are registered with Deanhill Surgery can rely on getting the high quality care which everyone is entitled to receive from their GP”, said Ruth Rankine, deputy chief inspector of general practice at the CQC.

“While patients told us they were treated with compassion and dignity, we found numerous issues in relation to safety, with no adequate systems to monitor and respond to risks.

 “We have found significant areas of concern, which is why we are placing the practice into special measures – and so opening the way to support from NHS England.

“In the meantime we will continue to work closely with NHS England and the Richmond Clinical Commissioning Group to make sure that all the patients at Deanhill Practice receive the care that they deserve.”

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