New Healthwatch report focuses on the patient experience

A report published today (Tuesday 21 July 2015) by the independent consumer champion Healthwatch which focuses on the patient experience has been welcomed by the NHS Confederation.

The report, entitled ‘Safely Home’, has been praised for its focus on individual patient experience and good system-wide healthcare coordination.

 “Every patient has a story about their care and the vast majority are positive, but when it goes wrong it’s often because of gaps and boundaries which exist across the health and care system”, said Phil McCarvill, deputy policy director of the NHS Confederation. “Our members are already making progress in connecting different health services and delivering individualised, person-centred care, and will be keen to reflect on Healthwatch’s findings.

“The scale and complexity of the NHS can sometimes make the experience of care feel less tailored to individual’s needs. Delivering compassionate, dignified care must be the top priority of everyone who works in the NHS and change is needed wherever patients’ experience falls below that standard. There’s no one-size-fits-all solution so we need local leaders to continue working with key partners, such local authorities and the voluntary sector, to shape services and ensure the delivery of care in the right way, the right place and at the right time.”

The NHS Confederation has confirmed that it will work closely with Healthwatch and other partners to develop this agenda.

Mr McCarvill continued: “The NHS Confederation’s Commission On Improving Urgent Care For Older People is already working with partners across the health and care system to develop practical activities that help personalise care and connect services.

“Making services more joined-up is also helping to bring mental and physical care closer together, which is a priority as the NHS strives to improve its support and identification of poor mental health.”



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