Royal Bolton Hospital Implements Mobile Tech System

Royal Bolton Hospital has utilised a mobile application in order to improve patient care.

The hospital uses Patientrack to better manage care for patients at night, improve vital communication between nurses and doctors, and manage staff workloads.

And the trust is the first in the country to use the technology solely to help manage the hospital at night.

The technology is playing a major role in improving patient safety and saving important time in co-ordinating crucial interventions for patients at night.

Detailed evidence of real-time frontline pressures is also supplied directly to senior hospital managers.

Nurses are also using the technology in order to log more quickly when their patients need the attention of a doctor.

Patientrack has the ability immediately sends tasks raised at the bedside and accompanying information to Bolton’s hospital at night team.

Staff then use the system to quickly allocate the task to an appropriate doctor, with a secure alert sent directly to the doctor’s mobile phone.

The system has also helped to reduce bureaucracy, as nurses no longer need to spend time manually filling out task forms, which are now automatically populated with patient information from the hospital’s patient administration system.

Dr Simon Irving, acute physician and chief clinical information officer at Bolton NHS Foundation Trust, commented positively on the new system.

“Patientrack is helping to ensure doctors don’t become overwhelmed trying to find a phone or a PC, when they need to remain with a patient, and has removed the need for nurses to manually bleep only to wait for a response.”

Irving went on to explain how the Royal Bolton Hospital has benefited from this technology.

“Previously when doctors were bleeped they would not have access to the reason without logging on to a terminal. Now doctors working at night can accept, complete, and even reject when necessary, tasks assigned to them directly on their mobile phone, where they can review information without breaking them from their current task. We can also specify a minimum level of doctor to complete a task, boosting patient safety. The process is much more effective.”

Patientrack was deployed in Bolton quickly and easily, replacing a legacy system.

It has already had a broader reach than its predecessor, covering medical registrars and acute medical assessment areas for the first time, while also allowing a stronger audit of care and better recognition of the true level of work of staff.

Anne-Marie Redford, informatics project manager at Bolton NHS Foundation Trust, also reported that the new system was having a positive impact on staff morale and patient outcomes.

“Enthusiasm of staff has been crucial. We had the right people to make this work, driven to improve patient safety. We now have an audit trail of how care is delivered. We can see when a task has been raised and completed, who has raised the job, who assigned it, who agreed to take on the task, the time it was carried out, and when it was completed. At the end of a shift doctors can now document handover electronically, reducing the risk of tasks being lost on paper.”


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