Practices Advised to Take Legal Action Against NHS England Over Capita Row

The General Practitioners Committee has advised practices across the healthcare system to take legal action against NHS England following payment chaos related to Capita.

Writing to healthcare chiefs from NHS England, the GPC states that it will advise surgeries to launch legal proceedings unless Capital resolves the issue with payment within a week.

Signed by GPC chair Dr Chaand Nagpaul and GPC trainee subcommittee chair Dr Samira Anane, the letter asserts that it is “completely unacceptable for practices to take on any financial burden due to problems with pay systems on the part of Capita”.

NHS England had requested Capital to investigate missing payments for trainees as early as August, yet the issue has yet to be satisfactorily resolved.

With the situation escalating, the GPC’s letter urges NHS England’s director of commissioning Rosamund Roughton “to seek an immediate interim arrangement to this specific issue, outside of the Capita/PCSE contract”.

The letter outlines what the GPC deems to be the appropriate cause of action for practices across England.

“We intend to inform practices of their duty to pay trainees within the next 24 hours and will be directing both those practices who have not received accurate pay calculations and those who have not received reimbursement for trainees’ pay, to write to NHS England regional teams and to PCSE to advise them that if this matter is not resolved within seven calendar days that legal proceedings may be issued in the County Courts”.

Nagpaul was particularly scathing regarding the failure of the Department of Health to attend a meeting with the GPC last week, at which NHS England bosses were present.

“NHS England needs to get a grip on Capita’s failings urgently and the Department of Health needs to start taking this crisis seriously”.

And the aforementioned Anane added that there is simply no excuse for the delay.

“This should be a straightforward process and not the chaotic mess that it has descended into across England. As a valued part of the workforce providing frontline care to patients, GP trainees deserve the respect of having their salaries paid in a timely and efficient manner”.

Responding to criticism, a Capita spokesperson outlined the company’s rationale for the delay.

“We have taken on this challenging initiative and we have openly apologised for the varied level of service experienced by some service users. We are currently looking to standardise the way payments are processed nationally to ensure practices across the country receive a consistent service”.

Capita had assumed control of the contact, worth £400 million, in September 2015.

 

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