Luther Street Medical Centre, Oxford has received the highest “outstanding” grade from the Care Quality Commission, prompting its chief executive to acknowledge the efforts of staff.
Oxford Health boss Stuart Bell congratulated employees on what he believed to be a deserved grading.
The Care Quality Commission’s chief inspector Steve Field praised its “safe, effective and well-led services” and said patients were treated with “compassion, dignity and respect”.
Bell, chief executive at Oxford Health NHS Foundation Trust, which runs community hospitals and mental health services across Oxfordshire, went on record to recognise the efforts of all involved with the institution.
“I would like to congratulate Luther Street on the outstanding rating which is borne out of the dedication of all the staff at the practice. Each day Luther Street offers outstanding care, with staff working with one another and patients to overcome challenges that can traditionally be a barrier to vulnerable people receiving care. The outstanding rating recognises the excellent care and service provided.”
Luther Street has been involved with homeless people in the Oxford area for over three decades.
After humble origins as a temporary hut, today it houses rooms for physical and mental health assessments, podiatry care, dental services among its array of services.
Inspectors from the Care Quality Commission commended the expertise and commitment that Luther Street had made to healthcare in the Oxford region.
“Patients’ health and social care needs were identified at an early stage and services established to meet these needs. The practice involves homeless patients in the delivery of services via an award-winning patient participation group and undertakes patient surveys. Action is then undertaken to adjust service delivery in response to patient feedback. Innovative treatment regimes are employed, for example alcohol reduction programmes that do not involve medicines.”
Practice manager Stephen Moore believes that the verdict of the commission was “richly deserved”.
“We’re committed to providing care to all members of the homeless community and the Care Quality Commission rating is a real tribute to our work with homeless people over the years.”
The practice’s dental team were visited by NHS England last month to talk about how the service could be replicated nationwide.
They joined Oxford Health NHS Foundation Trust in support of National Smile Month; a national campaign run by the Oral Health Foundation to promote good oral health.