North West Residents to Share Ambulance Experiences as CQC Ramps up Action on Service

Residents have been asked to share their experiences with the North West Ambulance Service as the Care Quality Commission (CQC) prepares to inspect the trust.

The CQC will inspect the ambulance service imminently and our seeking views and experiences of patients and their families to help them to decide on areas to focus on.

Professor Sir Mike Richard, the chief inspector of hospitals, commented on this issue, outlining its importance

“Last year NHS ambulance services received over nine million 999 calls resulting in the majority of patients being taken to an emergency department or directly admitted to a specialist department such as a stroke or coronary unit. At the same time nearly two million could be treated at home thanks to the skills of ambulance staff. Ambulance services are also responsible for helping to care for over five million patient transport service journeys each year for people who need help attending non-emergency pre-planned appointments.”

Richard also indicated why collating the opinions of residents was particularly important.

“We need to make sure that ambulance services are safe, caring, responsive and well-led “This inspection will provide people with a clear picture of the quality of their local ambulance service, exposing poor or mediocre service if it exists as well as highlighting where the trust provides good and excellent services. If you have recently needed to call out an ambulance in an emergency or have experience using the service we would like to hear from you. This is an opportunity to tell the Care Quality Commission what you think and make a difference to NHS services in the area.”

The Care Quality Commission has recently indicated its intention to reform the way that it operates.

The CQC’s stated role is to ensure that hospitals, care homes, dental and general practices and other care services in England provide people with safe, effective and high-quality care, and to encourage them to improve.

But numerous observers of the service conducted by the commission have suggested that the CQC is too harsh during its inspections of healthcare organisations.

The commission has attempted to take this feedback on board, while also ensuring that it utilises its resources more efficiently.

With this in mind, the Care Quality Commission will focus more effort on inspecting healthcare organisations that have been previously assessed as inadequate.

Meanwhile, the Care Quality Commission will also increase the number of unannounced inspections that are carried out, with the intention of garnering a more realistic and holistic view of healthcare bodies in the UK.


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