Mixed Reviews for Care Homes from Care Quality Commission

A care home in Hayle has been labelled as ‘good’ by the Care Quality Commission, while another in Petersfield has been swiftly closed after negative reports.

Glencoe Nursing and Care Home was lauded by inspectors after a recent report.

“People told us they felt safe at the service and with the staff who supported them. People told us, ‘It is lovely, it is my home. I like it here. People are lovely,’ and ‘It is a very good place to stay. I had no hesitation to come here.’ A health professional told us, ‘We have always held the home in high regard,'” the Care Quality Commission noted.

The quality of staff training was also praised.

Inspectors received excellent feedback throughout their visit to the healthcare establishment.

“People felt the service was well managed. We were told. ‘The manager is really relaxed and supportive. Staff told us the new owner was ‘Extremely approachable’ and had ‘Done an awful lot for the home since they purchased it,’ and made staff ‘Feel appreciated.'”

Deborah Ivanova, deputy chief inspector for Adult Social Care in London and the South, outlined the approach to patient care at the organisation.

“People are entitled to services which provide safe, effective, compassionate and high quality care. We assess services against five key questions – Is the service caring? Is the service effective? Is the service safe? Is the service well led? Is the service responsive? – and rate each question and the service overall. Where we find a service meets our characteristics of good or outstanding then we will rate accordingly.”

Meanwhile, Westbury House near Petersfield has been closed after a report indicated that patients “were not protected from abuse,” and that care was “inadequate.”

A CQC spokesman indicated that inspectors are taking immediate action.

“We are taking urgent action in relation to Westbury House, West Meon, Petersfield, to protect the safety and welfare of people living at the home. CQC is working closely with Hampshire County Council (HCC) and other stakeholders with regard to the care of people using the service. While we are unable to go into further detail at this time, we will publish a full (uncensored) report of our findings in due course. Any action taken by CQC can be open to appeal.”

A Hampshire County Council spokesman added: “As the registration of the Westbury House care home has now been cancelled by the CQC, our immediate priority is to ensure residents are safe and being well cared for while alternative living arrangements are put in place. Our care team, alongside healthcare professionals, are currently at the home, and in discussion with individual residents and their families and carers, to determine the best options for the future.”


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