Major survey finds that 9 in 10 people in Wales satisfied with standards of NHS care

More than nine out of 10 people in Wales are satisfied with the standards of care they receive according to a major new survey.

Carried out in 2013-14, the face-to-face National Survey for Wales quizzed 14,500 people aged 16 and over on a number of issues including their overall satisfaction with health services; satisfaction with care; access to care and patient involvement.

Key findings include: (i) 94% of people attending a hospital appointment in the last 12 months were able to get an appointment at a date and time that was convenient to them; (ii) 77% of people questioned had seen a GP about their own health in the previous 12 months. Of these, 92% were satisfied (68% very satisfied and 24% fairly satisfied) with the care they received; (iii) 84% of people said the GP knew all the relevant information about them, while 90% of people said that they or their carer were given all the information needed at their GP appointment; (iv) 41% of the people questioned had attended a hospital appointment in the last 12 months. Of these, 91% were satisfied (70% very satisfied and 21% fairly satisfied) with the care they received; and (v) people in employment were slightly more likely to find it difficult to make a convenient GP appointment, 39% compared with 36% of people not in employment.

“These results show the people of Wales have confidence in our NHS, and they value the services it provides”, said Health and Social Services Minister Mark Drakeford. “The Welsh NHS does a fantastic job, day in and day out. We are providing a service on an industrial scale to a population of three million people.

“There will be some occasions when people don’t get the high standard of service we would expect them to get. But the typical experience of someone using the Welsh NHS results in extremely high levels of satisfaction with the care provided by GPs and in hospitals.”




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