London care home placed into special measures by CQC

The Precinct Road care home in Hillingdon, London, has been rated as inadequate and been placed into special measures by the Care Quality Commission (CQC) following an inspection in June 2015.

CQC found the provider was failing to provide care which was safe, effective, caring, well-led and responsive to people’s needs. Specifically, the CQC found that the provider had not taken action to address high water temperatures in kitchen locations; an exposed hot radiator and poor condition flooring in several areas which presented a high risk of residents falling over, and being scalded or burned.

Furthermore, appropriate processes were not in place to monitor service quality or day to day operations, and CQC inspectors were made aware of three incidents of residents with unexplained bruising between Jan to March 2015.

Placement into special measures means that the Precinct Road care home must now make necessary improvements or face action that could result in closure.

“It is essential that the Precinct Road care home takes action to address the concerns we identified during the last inspection”, said Segun Oladokun, CQC’s head of adult social care inspection in London. “The provider has a responsibility to ensure that people living at the home receive care that is responsive to their needs and protection from the risk of harm at all times.

“When we are faced with a residential or nursing home that is failing to care for residents, our first instinct is to work with the provider to ensure that the service improves.

“We will re-inspect the home within six months to check whether sufficient improvements have been made. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of the service.”



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