CQC places GP practice into special measures over safety and leadership failings

Deanhill Surgery, a GP practice in south west London, has been placed into special measures following an inspection by the Care Quality Commission (CQC).

As part of CQC’s new programme of inspections, a specialist team rated the Surgery as being inadequate in terms of safety, effectiveness, and leadership. However, the Surgery was described as being caring.

The CQC identified five areas for improvement, including: (i) the need for appropriate systems, governance and leadership to monitor the quality of the service being provided; (ii) greater disclosure and barring checks for all staff; (iii) better training in child protection and safeguarding vulnerable adults; (iv) the practice ensuring that it maintains appropriate standards of cleanliness and hygiene; and (v) all clinical and administrative staff being properly trained, supervised and appraised.

“It is important that all the people who are registered with Deanhill Surgery can rely on getting the high quality care which everyone is entitled to receive from their GP”, said Ruth Rankine, deputy chief inspector of general practice at the CQC.

“While patients told us they were treated with compassion and dignity, we found numerous issues in relation to safety, with no adequate systems to monitor and respond to risks.

 “We have found significant areas of concern, which is why we are placing the practice into special measures – and so opening the way to support from NHS England.

“In the meantime we will continue to work closely with NHS England and the Richmond Clinical Commissioning Group to make sure that all the patients at Deanhill Practice receive the care that they deserve.”


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