Care Quality Commission Rates Independent Provider as Outstanding

The Care Quality Commission has rated an independent provider as outstanding; the highest commendation offered by the commission.

Horder Centre in Crowborough, East Sussex, has been rated outstanding overall, with its caring and responsive qualities particularly praised.

Safety and leadership at the organisation was also considered well above average.

Horder Healthcare is responsible for running the organisation, and the private healthcare company indicates that 98 per cent of its outpatient activity and 94 per cent of its inpatients are funded by the NHS.

The centre particularly specialises in orthopaedic and musculoskeletal conditions, treating around 17,000 outpatients on an annual basis.

Inspections took place back in January 2017, with the Care Quality Commission finding that leadership at the centre took “full responsibility and ownership” of care quality and treatment in the hospital.

Inspectors also noted that staff culture is “positive”, while the turnover of employees is also significantly lower than the NHS average, indicating an overall positive culture.

Vanessa Ward, CQC hospital inspection manager, South East, stated that “staff went the extra mile and the care patients received exceeded their expectations.”

In addition to the praise that the Care Quality Commission afforded the centre for its everyday operations, some additional efforts were also lauded.

The centre was recognised for the work it is doing to use its venous thromboembolism (VTE) exemplar status to improve practice in the local area.

This has involved hosting study days among other measures, with the intention of acting as a best practice hub for this critical area of research.

The centre was also praised for its part in the specialist orthopaedic alliance (SOA) to help redesign orthopaedic services as part of NHS England’s national vanguard project.

Aspects of digital services at the centre also received commendation from the Care Quality Commission, with the provider being particularly efficient in offering access to a electronics records relating to community service.

This enabled both general practitioners and hospital staff working with the centre to access up-to-date patient information rapidly.

Nonetheless, despite the glowing verdict of the Care Quality Commission, the centre also had a few areas in which improvements could be made.

The CQC stated that the organisation “should ensure patient temperatures are measured during their operation in line with national guidance”.

Horder Healthcare is also responsible for running The McIndoe Centre and outreach clinics in Tunbridge Wells, Seaford and Eastbourne.


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