Care Home in Cornwall Commended by Care Quality Commission

A care home in Hayle has been assessed as ‘good’ by the Care Quality Commission in a new report.

Glencoe Nursing and Care Home has acquired the favourable rating after both staff and residents of the home provided positive evidence to the commission.

With many care homes across the health service having been given negative reviews, the rating for the Glencoe care home will be particularly welcome.

In its report, the Care Quality Commission explained many of the positive aspects of the operation which had led to its positive grading.

“People told us they felt safe at the service and with the staff who supported them. People told us, ‘It is lovely, it is my home. I like it here. People are lovely. It is a very good place to stay. I had no hesitation to come here.’ A health professional told us, ‘We have always held the home in high regard.'”

The Care Quality Commission also highlighted other positive aspects of the Glencoe operation.

Staff are evidently receiving suitable and regular training to a good standard, and residents indicated that they have a good level of support from staff.

Reportage from the Care Quality Commission continued by emphasising the human qualities of the Glencoe care home

“People felt the service was well managed. We were told. ‘The manager is really relaxed and supportive. Staff told us the new owner was ‘Extremely approachable’ and had ‘Done an awful lot for the home since they purchased it,’ and made staff ‘Feel appreciated.'”

Residents also felt the service was safe and had a positive culture.

Deborah Ivanova, deputy chief inspector for Adult Social Care in London and the South, explained the process that the Care Quality Commission goes through when assessing care homes, indicating that Glencoe Nursing and Care Home had performed admirably.

“People are entitled to services which provide safe, effective, compassionate and high quality care. We assess services against five key questions – Is the service caring? Is the service effective? Is the service safe? Is the service well led? Is the service responsive? – and rate each question and the service overall. Where we find a service meets our characteristics of good or outstanding then we will rate accordingly.”

The Care Quality Commission is an executive non-departmental public body of the Department of Health.

It was established in 2009 to regulate and inspect health and social care services in England.

It was formed from a merger of three predecessor organisations: the Healthcare Commission, the Commission for Social Care Inspection and the Mental Health Act Commission.


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