Barking, Havering and Redbridge University Hospitals Trust Exists Special Measures

Barking, Havering and Redbridge University Hospitals Trust has moved out of special measures after the Care Quality Commission acknowledged improvements.

Performance and financial difficulties had necessitated the move to special measures in December 2013, with the trust having been placed in the highest risk category by the Care Quality Commission.

This has continued for some years, after the situation had not improved satisfactorily when the trust was further inspected in March 2015.

But inspectors believe that sufficient progress has now been made for the special measures status to be suspended.

NHS Improvement also concurred with this verdict.

Chief Inspector of Hospitals Professor Sir Mike Richards asserted in his report on at the trust that yt had begun to deliver what can be considered outstanding care for dementia patients in particular.

It was also evident that the trust had improved facilities for those children suffering from learning disabilities.

There was also evidence of greater staff satisfaction, with 83% of employees recommending the trust based on the current climate, compared to only 53% back in 2013.

Matthew Hopkins was appointed trust chief executive to lead a largely new executive team in April 2014, as the trust attempted to get back on track.

The re-inspection in September and October 2016 focused on the four areas where the organisation had been rated inadequate at the previous visit: urgent and emergency services; medical care; services for children and young people; and outpatients and diagnostic imaging.

Commenting on the trust, the aforementioned Richards acknowledged the improvements that have been made since previous inspections were made.

“[When] we last visited the trust… it was evident that improvements were being made, but more needed to be done to ensure the trust could deliver safe, quality care across all services. I am pleased to say that our latest inspection demonstrated that the trust has continued to make progress; to provide safer, better quality care. We found that the senior leadership was visible and involved in clinical activity. The staff were positive about the changes, their environment, and the future direction of the trust and the services.”

Richards went on to outline some areas in which Barking, Havering and Redbridge University Hospitals Trust performed particularly capably.

“The inspection team was impressed by a number of innovative quality improvement and research projects which have taken place to improve the patient experience. While further improvements are necessary, we are confident that both leadership and staff know what needs to be done to continue towards achieving an improved rating.”

Chief executive Matthew Hopkins suggested that instigating ongoing reviews within the trust had impacted positively on the working culture.

“There really wasn’t a performance review culture in the organisation before. There was also a mismatch between demand and capacity and we increased the number of anaesthetists and surgeons to address this in RTT.”

Barking, Havering and Redbridge University Hospitals Trust was founded back in 1993, with the organisation running NHS hospitals in east London boroughs of Barking and Dagenham, Havering and Redbridge Primary Care Trusts.

The Trust serves around 700,000 people from a variety of backgrounds and across a wide area, making it one of the largest in the country.


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